Select Page

Internal tools

Introduction:

People Products org. at Facebook has a set of products for managing the workforce and hiring. Our cross-functional team was assigned to improve the UI / UX of several products, namely the Managers portal, the Hiring Hub.

Problems:

  • Existing products looked dated and needed multiple updates

  • Information architecture needed revision since we had evidence that people find some pages/sections unusable or need updates

  • New functionalities needed to be introduced to the existing products

My role:

  • I was one of the senior designers assigned to this project

  • Our task was to conduct preliminary research and come up with a plan on how to implement a series of incremental improvements

  • Further, I was in charge for the creation of necessary documentation, designs in Figma, and collaboration with other related stakeholders

  • Make sure that the latest XDS Design system components are used across the updated products

Finding a solution (Research, Concepting, Collaboration, etc.):

  • Conducted UX research to identify parts of UI / UX that have to be improved

  • Collected feedback from internal stakeholders using these products and identify issues with existing features/functionalities

  • Created a plan for incremental improvements of products

  • Created updated UX flows reflecting all proposed improvements for the products

  • Held a presentation of proposed designs to the internal workday team, then to the org.

Identifying areas for improvements

Outcomes / Success stats:

  • Redesigned multiple parts of People Products experiences
    – Introduced new modules/components requested by various stakeholders from workforce hiring and managers
    – Upgraded components to match the latest components from the XDS library

  • Conducted user testing of updated experiences internally (implemented feedback from several iterations)

  • Updated information architecture satisfied the manager’s needs as well as People Products org. requirements.

  • Updated products and newly introduced modules improved usability and feature discoverability and resulted in the efficiency of the manager’s portal and Hiring hub

Updated designs

Extract from Fig Jam collaboration session

Learnings:

  • Due to the complexity of People Products Org., it was harder than I initially anticipated to find all related stakeholders and understand all existing pain points.

  • It turned out to be quite challenging applying XDS components since not all possible variations were available at the library at the time.